Help & FAQ

I'm seeing a cart discount error?

If you area  kickstarter backer and when you try and use your pledge discount you get an error message that says:
Your cart does not meet the requirements for the BLAH discount code.

There are 2 possible reasons we know that can happen.

Thing 1 is that you started an account with an email different than your kickstarter email. The discount code is tied to that email.

Thing 2 is that you are attempting to use less than your pledged amount. The system doesn't handle that gracefully. You'll need to use your whole pledge amount, or in the special case that you don't need to please contact us directly.

Can you tell me the shipping rate on my order?

Shipping rates vary by your location and the size of your order.

The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the checkout page, you will see a drop down menu with different shipping options and their costs for your exact location and order.

I have a question that isn't answered here, how can I contact you?

Of course! Just send an email to Customer Service